_Last updated: [DATE]_
These Terms of Service ("Terms") govern your access to and use of Keyhand, operated by
[Your Legal Company Name] (ABN [ABN]) ("Keyhand", "we", "us"). By creating an account or using
Keyhand, you agree to these Terms.
1. What Keyhand is
Keyhand is a software platform for confidential business and property transactions — it provides
listings, secure "deal rooms", messaging, documents, inspections, offers/applications and
settlement tracking. Keyhand is a technology provider, not a party to any transaction. We are
not a real estate agent, business broker, licensee, financial adviser, or law firm, and we do not
provide legal, financial, taxation, or broking advice.
2. Eligibility and accounts
You must be at least 18 and able to form a binding contract. You are responsible for your account,
for keeping your credentials secure, and for all activity under your account. Provide accurate
information and keep it current.
3. Confidentiality and NDAs
Keyhand is built around confidentiality. Where a listing or deal room requires a non-disclosure
agreement (NDA) or access approval, you agree to honour it. Information disclosed to you through a
deal room is confidential and may only be used to evaluate or complete that specific transaction.
You must not copy, share, or misuse another party's confidential information.
4. Acceptable use
You agree not to: misuse or attempt to gain unauthorised access to the platform or another party's
data; scrape, harvest, or resell data; upload unlawful, infringing, misleading, or malicious
content; impersonate others; or use Keyhand to breach any law or third-party right.
5. Listings, deal rooms and transactions
Agencies and their agents are responsible for their listings and for the accuracy of information
they provide. Buyers, sellers, tenants, landlords and their advisers are responsible for their own
decisions and for obtaining independent professional advice. Any agreement reached is between those
parties — not with Keyhand.
6. Fees and subscriptions
Access to certain features may require a paid subscription (billed per seat or plan). Fees, billing
cycles and any taxes are as presented at purchase. Unless stated otherwise, fees are non-refundable.
We may change pricing on reasonable notice.
7. Your content
You retain ownership of content you upload. You grant Keyhand a licence to host, process and display
that content solely to operate and provide the service to you and the parties you share it with.
8. Intellectual property
Keyhand, its software, design and trademarks are owned by us or our licensors. These Terms grant you
a limited, non-exclusive, non-transferable licence to use the platform — no other rights are granted.
9. Third-party services and marketplaces
Keyhand may link to or interoperate with third-party services and marketplaces. We are not
responsible for third-party content, services, or practices; your use of them is at your own risk
and subject to their terms.
10. Disclaimers
The platform is provided "as is" and "as available". To the extent permitted by law, we exclude all
warranties not expressly stated. Nothing in these Terms excludes rights you have under the
Australian Consumer Law that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, Keyhand is not liable for indirect, incidental, or
consequential loss, or for loss of profits, data, goodwill, or business, arising from your use of
the platform. Where liability cannot be excluded, our total liability is limited to the amount you
paid us for the service in the 12 months before the claim.
12. Indemnity
You agree to indemnify Keyhand against claims and losses arising from your breach of these Terms,
your content, or your misuse of the platform or another party's confidential information.
13. Suspension and termination
We may suspend or terminate access if you breach these Terms or to protect the platform or other
users. You may stop using Keyhand at any time. Provisions that by their nature should survive
termination (confidentiality, IP, liability, indemnity) will survive.
14. Changes
We may update these Terms. Material changes will be notified through the platform or by email.
Continued use after changes take effect constitutes acceptance.
15. Governing law
These Terms are governed by the laws of [State/Territory], Australia, and you submit to the courts
of that jurisdiction.
16. Contact
Questions about these Terms: [support@yourdomain].